Return Policy
14-Day Return and Exchange Policy
STAY STYLISH
Thank you for shopping with us! We want you to be 100% completely satisfied with your purchase. If you are not happy with you order, we're happy to help with both returns and exchanges.
1.) Eligibility for Returns and Exchanges:
- To be eligible for a return, you have 14 days from the date of delivery to return or exchange for STORE CREDIT ONLY. The item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. *We will not accept any returns or exchanges if there are stains of any kind (makeup, deodorant, etc.) perfume, dog hair or cigarette smell.
- FINAL SALE items are not eligible for return or exchange.
2.) How to Initiate a Return:
- To start a return, you can email us at shopstaystylish@gmail.com.
- In the subject line, write: "RETURN".
- Provide your order number and specify whether you wish to return or exchange the item(s).
- Please provide a reason for the return as it will help with our customer feedback to better your future shopping experience.
3.) Return Shipping:
- If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
- Please pack the items securely
- Attach the return label and drop off the package at the designated carrier location.
4.) Exchanges:
- If you wish to exchange an item, follow the same procedure as a return and specific in the e-mail the item you wish to receive in exchange.
5.) Non-Returnable Items:
- Items that have been worn, washed or altered in any way are not eligible for return or exchange.
- Gift cards and any items marked on Final Sale cannot be returned or exchanged.
6.) Return Costs:
- If the return or exchange is due to a mistake on our end, we will cover the return shipping cost (i.e. wrong item, defective item).
- For all other returns or exchanges, you will be responsible for the return shipping fees.
7.) Contact Us:
- You can always contact us for any return question(s) at shopstaystylish@gmail.com.
We appreciate you shopping with us and look forward to you being a part of our STAY STYLISH community! We value your business and are committed to ensuring you have the best shopping experience possible! Thank you for being here.